FAQ

General

• Why can't I order any items?
• Where can I buy CHRIS sports products?
• To which countries are articles delivered?
• I would like to sponsor CHRIS sports. How should I proceed?

Account

• How do I get a customer account with CHRIS sports AG?
• I have forgotten my password. What do I have to do?
• How do I change my password?
• How do I change my e-mail address?

Order/Shipping

• How long will it take for my order to arrive?
• I have received an incomplete or incorrect delivery. What should I do?
• Where can I see my current backorders?
• How can I quickly enter/import an order?
• Can I save an order or wish list?

Invoices/Credit notes

• Where can I request an invoice/credit note?
• My invoice does not seem to be correct. What should I do?

Returns

• What is the return period for the items I ordered?
• Do I have to declare my return?

Warranty

• How long do we offer a warranty on our products?
• Do I have to register the warranties?
• Will I always receive a replacement in the event of a warranty claim?
• Can a replacement under warranty be ordered/delivered in advance?

Product data/images

• Can I download product data and images?
• Where can I find the logos and images for the various brands?
• Is it possible to receive master data on a regular basis or to set up an interface for automated access?

Customer Support

• How can I contact customer support?
• What are the opening hours at CHRIS sports AG?